OTRS is a Web-based help desk and ticket system that provides a tailored set of effective and field-tested features to help service organizations to manage requests more efficiently. It relieves service agents of routine activities and provides a transparent view of the current status of a customer's request at any time. As a framework, it is the fundamental basis of OTRS::ITSM, an ITIL-compliant IT service management solution. It supports MySQL, MS SQL, PosgreSQL, Oracle, and DB2.
License: GNU General Public License v2
Changes:
This release supports the ITIL processes: incident, problem, and configuration management, including an integrated configuration management database (CMDB).
