123 Live Help Chat Server allows sales and support staff to invite Web site visitors to begin one-to-one chat. Users are greeted by a friendly notification that the staff would like to chat with them to offer assistance. The invitation won't be blocked by a pop-up killer. Clients can also request help from a staff member. It supports real-time text chat and optional video chat. Chats can be transferred from one staff member to another, and a Canned Answers Agent has predefined answers to serve clients more efficiently and eliminate typing of repetitive answers.

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